General Q&A
Can I try Brilliant for free?
While we don't offer a traditional free trial, we believe in the value of our product so much that we provide a 60-day money back guarantee. This means you can fully experience Brilliant without any limitations or risk for 60 days. We understand the need to test solutions before committing, and we don't require long-term contracts if you choose to continue with Brilliant. Given the nature of our service, it takes some time for Brilliant to gather sufficient data and feedback from your clients to truly demonstrate its unique value. A short-term trial simply wouldn't do justice to the full potential and benefits of Brilliant, hence our preference for a more comprehensive 60-day evaluation period.
What's the difference between the different pricing plans?
There is no difference apart from the number of users that can use the system.We've tried to keep things really simple and not confuse you - so all the features are included in the the plans, it's just a matter of how many internal users you want to have access to the system.
Is there a setup fee or any additional costs?
Nope - we don't feel that this would be a good customer experience for you so we simply don't go there.
How does Brilliant help improve customer experience?
Brilliant is designed to enhance customer experience by offering real-time analysis of customer feedback and extensive data collection across various channels. It caters to multiple user roles across diverse industries and considers the entire customer lifecycle. This comprehensive approach allows businesses to pinpoint their strengths and areas for improvement, gain a deeper understanding of their customers' needs and expectations, and make data-driven decisions to elevate their customer experience.
How does Brilliant differ from other customer experience tools?
Brilliant stands apart from traditional customer experience tools by offering a cohesive view of customer interactions over time and across various touchpoints.
It's designed to adapt to the unique roles of users, the diverse industries they operate in, and the different lifecycle stages of your clients. Brilliant even adjusts to accommodate the distinct needs of project-based or ongoing clients.
This tailored approach enables businesses to delve deeper into customer insights, spot opportunities for enhancement, and swiftly act to boost customer satisfaction.
How easy is it to implement Brilliant?
Brilliant is designed to be user-friendly and easy to implement. Our team provides full support during the implementation process to ensure a smooth transition and minimal disruption to your business operations. We typically have a very short onboarding process as the user interface is very intuitive.
How long does it take to implement Brilliant?
The implementation of Brilliant is typically a swift process. Our system is designed for quick setup, often taking just a few minutes on our end. On the client side it can take anywhere from a day to a few days to gather the necessary information and connect optional systems (such as CRM) to Brilliant. For users, there is a very short learning curve as they familiarize themselves with the system.
However, the time to value is impressively short, with most users typically seeing a positive return on investment within the first month of use.
How secure is my data with Brilliant?
At Brilliant, we take data security very seriously. We employ robust security measures to protect your data, including encryption, secure data storage, and strict access controls. You can rest assured that your data is safe with us. We are GDPR compliant.
Can Brilliant integrate with my existing systems?
Yes, Brilliant is designed to seamlessly integrate with a wide range of systems, whether it's CRM systems, HR systems or other ERP systems. This allows you to leverage your existing infrastructure and data, making the implementation process smoother and more efficient.
Brilliant can also be operated on a stand-alone basis, without the need to connect to any other system or resource. In this case our clients can import an Excel sheet or CSV file with the necessary information about their clients and users. The amount of information is also dependant on our clients' needs and can be anything from the very basic contact information such as name and email, up to more in-depth information about the user, account and industry.
What kind of support can I expect from Brilliant?
We pride ourselves on providing exceptional customer support. Our dedicated support team is available to assist you with any questions or issues you may have, ensuring you get the most out of your Brilliant experience.
How can I cancel my subscription?
We hate to see you go but won't make a big deal out of it. Simply send us a line to sales@cliezen.com and tell us Cliezen isn't working for you.
Can I pay yearly and get a discount?
You can and we'll give you a nice discount - get in touch with us at sales@cliezen.com if you want to go this route.
More FAQ will be added as time goes by and we receive more great questions from our Clients!